18th January 2010 - LETTING AGENT AWARDS 2010
PHIL SPENCER TO ANNOUNCE BEST AGENTS IN THE UK
Plum Property Management joins national award scheme recognising the best estate & letting agents in the country.
Plum Property Management has joined the Estate & Letting Agent Awards scheme which recognises the best agents based on research conducted through landlords around the country.
The scheme measures the quality of customer service provided by agents through the letting process.
Phil Spencer, presenter of Channel 4’s Location, Location property programme says “I’ve been involved with the scheme for 6 years now and absolutely believe it to be the most relevant in the current market. The fact that customers are the judges and they determine the winners makes the awards unique. The customers are the ones who experience the service levels of the agents on a daily basis, so they are in a unique position to assess their performance.”
“Any agent that registers for the scheme is making a public pledge that they are focused on providing the best possible service to their clients, whether they be buying, selling or renting through the agent” says Simon Brown, Managing Director of Awards For Business who run the national scheme. “In a difficult market customers need to be certain agents are working their hardest to earn their fees.”
Alison Branton, Director of Plum Property said “We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide and this is a great way to demonstrate how good we really are”. After winning the award last year, we feel it is important to enter again this year as an indicator of the continuing professional service offered to our clients.”
The national scheme is backed by the Royal Institute of Chartered Surveyors (RICS). David Dalby, Residential Director at RICS, said “This is the fifth year that RICS have been involved with the awards, which we support because the results are based solely on customer satisfaction rather than the opinions of a judging panel.”
“To win Letting Agent of the Year Award, a firm has to demonstrate a consistently high level of service and to achieve this they must ensure that staff follow those standards of efficiency, good communication and transparency that differentiate the exceptional agent from the ordinary one.”
For more information and for those of our landlords who have received the questionnaire but would prefer to vote online, please visit: www.estateagentoftheyear.com
